Returns on purchases | OCU
Return of consumer law products
That "if you are not satisfied, we will refund your money" is a well-known advertising claim that works in many businesses... but not in all. Contrary to what many consumers believe, establishments are not obliged to accept changes and returns just because we are not convinced by our purchase or have changed our minds.
Many establishments adopt commercial policies that are more favorable to the consumer and allow exchanges and returns, but really the law only obliges to admit the change:
How to return or exchange a product
You will avoid problems and disappointments if you keep these basic principles in mind:
If you are not convinced by what you have bought, make use of your right.
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